How does KLM use WhatsApp?

How does KLM use WhatsApp to enhance its customer service? KLM, the Dutch airline, has been using WhatsApp to communicate with its customers since 2017. The WhatsApp chatbot enables travelers to receive their flight information, check-in process, and boarding passes directly on the messaging app. This is a convenient and efficient way for customers to access their flight details without having to download another app or visit KLM's website. Additionally, KLM WhatsApp customer service team is available 24/7 to answer any queries that customers may have. The airline has also integrated WhatsApp into its baggage tracking system, allowing customers to receive real-time updates on the status of their luggage directly on the app. Overall, KLM has successfully integrated WhatsApp into its customer service strategy, providing its customers with a seamless and stress-free travel experience.

Url: https://www.lookflyfares.com/how-to-use-whatsapp-on-klm/

Main category: Recreation

Sub category: Travel

Tags: KLM WhatsApp

Added: 02-05-2023